Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached.
Returns are free if the product you received is wrong or defective, otherwise shipping charges will be borne by you.
A final inspection will be done to ensure all items are in their original condition before processing your returns.
Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
All returns and exchanges are to be shipped to the address below:
Streetwear and Clothing Bucharest SRL
Str. nr. 1, Cladirea nr. 6, Afumați, Ilfov, România
Phone: +40 756 164 908
We recommend you opt for a shipment method that enables tracking. SOUTHSIDE will not be responsible for the loss of a returned parcel.
If your item(s) is defective or wrong, email us at contact@southsidelabel.com with the subject title: Return Request – [Your Order Number]. Our customer service team will assist you with the return process.
HOW TO RETURN USING PHYSICAL RETURN & EXCHANGE FORM
Shipping charges will be borne by you.
Step 1
Fill in the Return & Exchange form provided below.
Step 2
Pack the item(s) into the original packaging.
Step 3
Post the item(s) to us via your preferred shipment method.
Step 4
You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
Once we receive your return item(s) in our warehouse, it will go through a quality check to ensure it’s in good condition and complies with our refund policy. This can take up to 2 working days.
After the return has been approved, it takes up to 14 working days for the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email from us.
* Please note that your refund will take up to 21 working days if you have made your purchase during our online sales period.
Please allow up to 7 working days for your account to be credited. If you do not receive your refund after 7 working days, please contact your payment processor directly for further information.
Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item. The refund will be issued by SOUTHSIDE to your original payment method.
We seek your understanding with delays to your refund caused by special events (e.g. online sales).
Terms & Conditions
1. SOUTHSIDE reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
2. All risks in shipping the item(s) to SOUTHSIDE shall be borne by you. SOUTHSIDE shall not be responsible for any loss or damage to the item(s) which is being returned to us.
3. Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.
4. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
5. SOUTHSIDE shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
6. Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by SOUTHSIDE, or if the item(s) has been modified in a manner not authorised by SOUTHSIDE.
7. SOUTHSIDE makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
To return the product, you must notify within 14 days, by using the form below.
After completing the return form, please send the package by courier to Streetwear and Clothing Bucharest SRL, Dragos Voda 96A, Cam. 3, Et. 1, Voluntari, Ilfov, Romania, phone: +40 756 164 908.
Note: Return charges are borne by the customer. We will not accept return parcels with payment on delivery.